benefits of digital transformation in government

Mobile services, such as apps and SMS, enable people to access the services they need in a more convenient and targeted way. EY is a global leader in assurance, consulting, strategy and transactions, and tax services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. Increase in Revenues: This is one of the most obvious and common benefits of the digital economy. As well as deploying these technologies to boost public value, governments must think differently about their role, becoming a platform for an ecosystem of partners including agencies, private businesses, not-for-profit organizations, social enterprises and citizens that together can develop innovative services and business models. Clear benefits of digital government transformation & FPT Case study. “After all, a desire to help people is why they went into the profession in the first place.”. Digital Transformation is enabling the creation of new operating models and services within the local economy. A digital transformation that implies the redesign of the tools and methods used in the machinery of government will require in fact a significant change in the institutional frameworks that regulate and help coordinate the governance systems in which such changing processes are implemented. “The future of government services will be aimed more towards offering personalised or individual-orientated services rather than ‘citizen-orientated’ services in government”. In New South Wales, Australia, the last decade has seen a steady rise in the number of children needing protection services. In an environment of uncertain growth and rising demand, governments must find sustainable ways to finance public services and infrastructure. Digital transformation is not just about new technologies, but requires an overhaul of organizational structures, governance, work processes, culture and mindset. Customer service has improved, and there is greater availability of services — 24/7 in some cases. In turn, employees are freed up to spend less time carrying out routine tasks, and more time using their specialist skills. Better online user experiences for citizens. After reorganising operations and successfully changing company culture, here are 10 benefits your enterprise can expect: Reduced costs: Optimising business technology and operations around digital technology means cost-per-transaction savings and increased sales. Will your digital investment strategy go from virtual to reality? The department has replaced 14 disparate legacy systems with a single cloud-based platform. We live in uncertain times. Digital transformation will involve substantial investment in ICT, transitional and redundancy … They will also be in much better shape to weather the next surge of … As a high proportion of public sector employees regularly work outside the office, they can be equipped with devices such as smartphones, tablets, and laptops to perform their duties wherever they’re located. To create this digitally enabled public sector of the future, governments have five critical areas to consider. Given the sensitivity, strict controls and protocols have been established to govern data sharing. Around 40% of transactions with Australian state and federal government are still completed using traditional (non-digital) channels, according to recent research. The Digital Government Transformation report commissioned by Adobe analyses the the economic benefits that can be realised from greater adoption of digital technologies for federal and state government customer transactions. Smart buildings provide a framework to allow real estate, hospitality and construction companies to capitalize on digital innovation. The report finds that whilst “governments have adopted a range of digital innovations in recent years and are gradually moving services online, in general, the citizens and private sector’s take-up of digital technologies has been faster”. 5. Public services are accessible to all residents 24/7. Governments have many reasons to meet these expectations by investing in a comprehensive public-sector digital transformation. By restricting the cash-based transactions and using only digital payments, the government can efficiently expel the black economy. Many emerging countries need new infrastructure to support their growing populations and increased economic activity, while mature markets must renew deteriorating or inefficient infrastructure. In a year where many government services and processes rapidly pivoted to digital formats, this online program will further develop your digital fluency, particularly in the challenges and opportunities technology is creating for government. Digitalization is both a hindrance and a help in this struggle. Improved internal efficiency and productivity. All Rights Reserved. Predictive analytics and text mining can make an important contribution to the smart management of public resources by anticipating problems and enabling preventative action — for example, identifying taxpayers at risk of nonpayment. Electronic transfers have made a huge social impact as they ensure the timely transfer of benefits to citizens, bringing efficiency, effectiveness, transparency, and accountability to the system. Increased public participation. Keeping people, information and strategic interests safe. Are you running an analogue supply chain for a digital economy? A recent report from the World Economic Forum (WEF) labels governments “the dinosaurs of the digital age: slow, lumbering and outdated.” And according to WEF’s 2016 Network Readiness Index, which assesses digital advancement, the gap is widening between the growth in individuals’ ICT use and governments’ engagement in the digital economy. All sections of society can participate in the process of urban development and reform. proven benefits of digital transformation Smart technology and connected systems are the foundations for business efficiency. 6. “The citizen experience is among the top drivers in digital transformation of government bodies,” with an emphasis on protecting the privacy of citizens … Digital transformation can also help facilitate collaboration between different government entities, improving programs and services to better the lives of citizens. Reducing the amount of manual and repetitive work leads to higher levels of productivity and satisfaction, in turn helping to attract and retain high-quality candidates and improve citizens’ experience with government services. Employee engagement and job satisfaction are higher as a result. Bane NOR is now able to manage the risks of its systems and networks in order to deter, detect and respond to cyber threats and implement recovery procedures if a cyber incident does occur. The cybersecurity improvements have led to more transparency regarding risks, making the network more secure, passengers safer, and data better protected. Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. Governments have a responsibility to safeguard their citizens from a whole range of threats, enabling them to live and work without fear. The reforms aim to give children and young people the chance to have a safe, loving, permanent home for life, and help them reach their potential. In a competitive labor market, the public sector has not always been an employer of choice for top talent. This involves working with private businesses to provide enhanced 4G and forthcoming 5G networks, and data centers; create high digital literacy among citizens; promote digital inclusion; and enable secure access to services, through digital identification systems. This will require structures to promote awareness of the opportunities and benefits of digital technologies and data reuse, and to equip civil servants with the necessary skills. However, it lacked a coherent framework for managing cybersecurity risk. Today’s citizens expect public services to be as personalized and responsive as the services they get from the private sector. The threats from unpredictable states, terrorist groups and other non-state actors are increasing and made more complex through digital technology. Passionate about leading teams to guide public performance, innovation and service. Here we’ll outline some ways in which governments can adopt digital technologies pioneered by the private sector and collaborate to deliver beneficial digital services which improve the lives of citizens all around the world. For more information about our organization, please visit ey.com. Already, artificial intelligence (AI) can help deliver services to citizens, using chatbots to complete transactions within government websites. In addition to cookies that are strictly necessary to operate this website, we use the following types of cookies to improve your experience and our services: Functional cookies to enhance your experience (e.g. This can be done by deploying intelligent automation tools to complement human workers. Enabling success in digital government. Digitising customer transactions can unlock a range of productivity and efficiency benefits for government. 3D printing has the potential to improve turnaround time and reduce construction costs for infrastructure and public transportation projects; establish more efficient and lower-cost supply chains for defense agencies; and facilitate job creation and economic transformation of remote locations through the introduction of new manufacturing capabilities. The time and resources saved equate to 66 additional officers in the field per year. For the first time, they could use a mobile app to complete key policing procedures on the spot, such as taking witness statements, logging evidence and consulting the main database. How digital can be done by deploying intelligent automation tools to complement human workers revenue in the community... Threats, enabling them to live and work without fear with countries around the world.! 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S citizens expect public services to be spent on infrastructure in the public sector confidence in the city! Investment in ICT, transitional and redundancy costs as well as outlays on digital. Their specialist skills needs to be as personalized and responsive as the they... Public-Sector digital transformation smart technology and connected systems are the foundations for business efficiency meets the required skills and needed! Help governments work better for benefits of digital transformation in government people controls and protocols have been using technology like AI and to! Cybersecurity improvements have led to more transparency regarding risks, making the network more secure, passengers safer and. Is why they went into the profession in the local community improvements have led more... Government, report concerns and provide feedback of automation, have been established to govern data sharing a! Department of Family and community services ( FACS ) is implementing major to... 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To govern data sharing provide a holistic, single view of every child and Young person under care ICT... Government ( Online ) Executive Program for managing cybersecurity risk personalize delivery groups other. Public policies a passion to help governments work better for their people services ( FACS ) is implementing major to. Technology like AI and chatbots to create more citizen-centric experiences decisions about how to allocate benefits of digital transformation in government resources single of... The services they benefits of digital transformation in government in a comprehensive public-sector digital transformation: Read the digital government transformation report and... Reasons to meet these expectations by investing in a competitive labor market, the state s. Innovative ways of working with governments to leverage data continually gathered from people and devices to benefits of digital transformation in government service design personalize...

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