Services and Support Plans

Let Us Customize a Support Plan For You

The Goal of our customized support contract is to provide you with a stable and secure network that is professionally managed. These contracts can keep you in FDLE compliance between audits to provide the peace of mind that comes from knowing your network is secure to the FBI standards.  Some of the support services that we can provide include but are not limited to:

Helpdesk Support: Our Partner, Advantage Networking can be responsible for 1st Tier network helpdesk Support. During Standard Working Hours calls will be answered immediately or returned within a few minutes depending on call volume. Support can also be requested via email and web portal. During weekend and non-standard working hours, phone call response time for any incident will be within thirty (30) minutes to determine status of a service request. During weekend and off hours, on-site response time for any incident that has been identified as requiring on-site support can be as quick as one (1) hour.

Project Management: Advantage Networking will provide a project manager who will serve as a single point of contact between Advantage Networking and your organization for status reporting, problem escalation and issue resolution. The Advantage Networking project manager will manage multiple accounts and will not be dedicated to Client on a full-time basis.

Server Setup and Administration: ALEC Engineers can be responsible for the setup, configuration and management of Network Servers that will be accessed on your network. These responsibilities only include support for Server, Network Operating System, and anti-virus software updates. All other software support will be supplied by the software manufacturer or third party vendor.

Website Design, Update and Administration: If your company doesn’t have the in-house maintenance expertise to support and update your Web site, we can offer this service through our affiliate partner Advantage Web Consulting for a monthly/yearly fee.

Network Infrastructure Administration: ALEC can be responsible for setup, configuration and management of hub, Switches, Wireless Access Points, Router and Firewall configuration and management.

Client Workstation Setup and Administration: ALEC engineers can responsible for setup, configuration and management of end users workstations that will access your network. These responsibilities only include support for workstation hardware, operating system, and virus software updates. All other software support will be supplied by the software manufacturer or third party vendor.

User Administration: ALEC Engineers can responsible for setup, security and management of users that will access your network.

Database Administration: Our Partner Advantage Networking can provide the following database administration services as required: monitor table space utilization; reorganize/extend table spaces as appropriate; monitor and tune database performance; analyze and attempt to resolve database problems; escalate problems to the database vendor as necessary and apply patches to the database software.