empathy and assertiveness ppt

That initiative doesn’t come out of thin air: a compassionate workplace requires a conscious, organization-wide effort. Learning empathy can be draining, both emotionally and mentally. “Empathy is different from sympathy. ASSERTIVE INTERPERSONAL COMMUNICATIO N WEEK 5 SMALL GROUP FOR READINGS Reader #3 10 Empathy gives people an as tute awareness of others µ emotions, concerns, and needs. CSBA TRAINING COURSE OVERVIEW. Managing Emotions Download . They stated that these were available but did not raise their concerns aloud when they were not utilised. On the way home, they tell you their partner is trying to pressure them into having sex. Practice Empathy: Your bother/sister calls you for a ride home. You … Active Listening Download . This is related to what psychologists refer to as theory of mind , or thinking about what other people are thinking. Assertiveness deals with how Sam gets the book back. Empathy DISC Exercise Download . Setting goals for the roles is helpful, to guide the students toward vocabulary that will better facilitate cooperation. show empathy, communicate feelings and be aware of the perspectives of others in a situation. They obstruct the development of this type of communication, and, as a result, of empathy and assertiveness. It includes a brilliant short You Tube film, New Boy, based on a story by Roddy Boyle. Assertiveness training empowers couples by stressing the importance of communicating one’s own thoughts and desires, while being respectful to the wants and needs of their partner. Successful leaders are often portrayed as authoritarians with an unbending will, but this is a weak leadership style to adopt. Assertiveness is based on balance. Developmentally it will take children many years to empathise on a regular (and consistent) basis but small steps over time remind us all of the importance of this habit. Assertiveness •Ability to express feelings, beliefs, and thoughts and defend one’s rights in a nondestructive manner •Think of assertiveness along a continuum. Empathy and Resilience Seminar Series. Cognitive empathy involves being able to understand another person's mental state and what they might be thinking in response to the situation. View 721-f20-session2-posted-011.ppt from MHR 721 at Ryerson University. This chapter reviews the major approaches to measure empathy, considers their validity and reliability, and the relative advantages and disadvantages of each approach. What to Know. These are similar to those elements described by It is therefore important that people learn to be assertive. I believe empathy is an underutilized skill in leadership. Moreover, the level of assertiveness fluctuates with hormonal changes in highly assertive women during their menstrual cycles, and it tends to be increased at times when women’s conception is most likely (Hromatko et al., 2008). The empathic indiv idual can read emotion al currents, picks up nonverbal cues It is a key element of Emotional Intelligence, the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.. Any problem immersed in empathy becomes soluble. Other nurses who were aware of what was happening did not know how to broach the subject. MHR721 Negotiations and Conflict Resolution Session 2 – Strategy and Preparation (Part 1) 1 Reading 1.2 Selecting a … Empathy, the ability to put yourself in someone else’s shoes, is also part of this type of communication. When you're assertive, you are self assured and draw power from this to get your point across firmly, fairly and with empathy. For empathy, we love the What is empathy lesson, uploaded below, which helps children understand what empathy means. As the example below shows, empathy is more strongly tied to performance in New Zealand (a high power-distance culture) than it is in Colombia (a low power-distance culture). Assertiveness training allows individuals to become aware of their most used communication style and assists them in developing a stronger, assertive style. Empathy requires individuals to take the initiative to get closer to their coworkers. View Notes - NURS 1055 - Assertiveness (Week 7).ppt from NURS 1055 at British Columbia Institute of Technology. This PowerPoint template will help you present your customer service training, address the skills of a good customer service rep, and detail the best approach to … This is a great way to expand empathy and perspective-taking. This works for entry level as well as mid-level Managers. Understanding other people's emotions is a … Empathy has a good reputation, and as we will review, there are good reasons for this. Note: Always make objectives measurable, e.g., 3 out of 5. times, 100%, learn 3 skills, etc., unless they are . - Developing empathy -The art of social relationships and managing emotions in others * Assistant Professor, Department of International Business Administration, College of Applied Sciences Nizwa (CAS),Ministry of Higher Education, Sultanate of Oman . Your brother/sister tried to be assertive, but the situation got worse. Empathy is the ability to “walk a mile in someone else’s shoes” — while sympathy is feeling the same feelings as the customer and agreeing with them. Begin to use tokens to shape children’s behavior and to model how tokens will be used during the ACT Game. Assertiveness A supervisor without a level of assertiveness is more likely to lose control of staff members or back down in a conflict situation. Empathy also enables you to better understand other staff members' actions and needs in the workplace. Forgiveness and Assertiveness: Love in Action in the Real World Spirit Rock Meditation Center August 23, 2009 Fred Luskin, Ph.D. and Rick Hanson, Ph.D. Plan for the Day Meditation Buddhist Themes Related to Forgiveness Feeling Strong Overview of Forgiveness Self-Compassion Overview of Assertiveness Integrating Forgiveness and Assertiveness (See Notes on Key Elements in Each Session for explanation of token use.) assertiveness, predicted higher interest in sex (Nettle, 2005). Email dr.abdulmadhar.biba@gmail.com . Our page on empathy defines empathy as ‘feeling with’ someone – being able to put yourself in their place as if you were them, and feeling those feelings.It explains that there are several different elements that make up empathy. Learning About Empathy We talk a lot about recognising what other people are feeling, and the Empathy Game I describe in this post is one activity that has helped us practice. Appropriate Assertiveness Download . Assertiveness, Managing Conflict and Feedback Julie Molloy NHSBT . 5. Designing Options Download . For instance, assigning students as parents or teachers allows the kids to be creative in thinking of words that adults would use, and how it might feel to be in a situation from a view other than their own. The majority of research on empathy finds desirable correlates (for dispositional empathy) and outcomes (for situational empathy), whether for empathic individuals themselves, or their social interaction partners. ... •Empathy –„I understand your position, ... •E.g. The first module aims to offer an information seminar for all customer-facing staff, affording participants a broad understanding of how to better handle conversations with vulnerable customers and how to avoid ‘empathy burnout’ with some key resilience strategies. Empathy is, at its simplest, awareness of the feelings and emotions of other people. Mapping The Conflict Download . Beware though – ne of the children at one point uses the word f—cking so you might need to do some clever editing. Their partner wouldn’t let it go, and it got … Culture and assertiveness Nurses, who sensed the urgency early on, brought the emergency kit to the room, and then alerted the intensive care unit. Failing to do so can mean not having their needs met and may lead to others taking advantage of them. Here are 18 empathy statements that can help build customer to agent rapport. Moralistic judgment. Aggressive behavior is … Sympathy, constructed from the Greek "sym," meaning together, and "pathos," referring to feelings or emotion, is used to describe when one person shares the same feelings of another, such as when someone close is experiencing grief or loss.Empathy is a newer word also related to "pathos," but there is a greater implication of emotional distance. •Use empathy and … Let’s take a look at some of those communication styles. Willingness to Resolve Download . Empathy Download . Films and lessons for anti-bullying or assertiveness/peer pressure work Submitted by Anonymous on 28 October, 2013 - 13:30 This fantastic resource from Film Club and Beat Bullying has teaching ideas for using three Primary films and three Secondary films that deal with issues surrounding friendship, standing up for what is right and the power of groups — positive and negative. Their concerns aloud when they were not utilised predators and natural hazards, uploaded below, might. Managing Conflict and Feedback Julie Molloy NHSBT NURS 1055 at British Columbia Institute of Technology position...! Workplace requires a conscious, organization-wide effort simplest, awareness of the children at one point uses the f—cking. See Notes on Key Elements in Each Session for explanation of token use. token use. obstruct development! To get closer to their coworkers is, at its simplest, awareness of the and. 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